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Consultation Policy

Terms and Conditions

Our consultations are undertaken by one of our registered migration agents who take the time to consider your circumstances and advise on the best immigration pathways for you.


Our consultation fees must be paid prior to your consultation i.e. at the time of booking the appointment. The cost for the initial consultations will also include a credit card surcharge. If you subsequent choose us to assist with a visa or immigration matter within 14 calendar days of your consultation we will deduct that consultation fee from the overall charge.

Client Information Questionnaire

We require information on your background to provide suitable advice on your situation. Therefore, complete the assessment form/questionnaire at least 24 hours/ 1 day prior to your appointment date. This is to ensure that we have adequate time to analyze your situation and provide the suitable advice.

Rescheduling Your Appointment

If more than 48 hours’ notice received, we can look at rescheduling your appointment to a suitable later date. Rescheduling can be done only once.

Consultation Cancellation / No Shows

We do not offer refunds for cancellations, lateness or no shows. If the cancellation has occurred due to some unforeseen circumstances that is outside the scope of your control, we will consider refunds on a case by case basis. If you do not attend your scheduled appointment, the consultation fee will not be refunded and you must re-schedule your appointment by paying the consultation fee again. Please make sure, you arrive on time for your consultation. If you arrive late to your appointment, you may not receive the full allocated time with your advisor.

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